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Total Service Guarantee
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From the day we first starting offering Web hosting solutions, Hosting Metro has always strived to deliver the highest quality of services to all of our customers, and to ensure their complete satisfaction.
Total Service Guarantee
Our teams work tirelessly to provide you with the highest-class service that a hosting provider can give. Listed below are the key components of our Total Service Guarantee that incorporates all of the necessary elements required to deliver our Web hosting solutions to you – network availability, server uptime, escalation resolution and overall customer experience.
As a customer, we promise to meet your every expectation, and to help ensure that your business and services are online each and every day by:
- Maintaining 99.9% network and server availability
- Resolving 95% of all customer support inquiries within 4 hour from when the request was received
- Providing high-quality support through our innovative Campfire Supporttm methodology that ensures a 360 degree view of every customer escalation.
- Supplying comprehensive documentation online, and delivering step-by-step customer tutorials that are available at the click of a mouse.
- Sharing of best practices and industry insights through every interaction
Total Money Back Guarantee
In support of our uptime and service guarantees, we offer our customers a full money back guarantee during the first 60-days of enrollment. In the event that you wish to cancel your service, we will be glad to provide you with full refund – no questions asked. Any costs that may have been incurred by us will be subtracted: for example; the domain name registration, domain transfers and setup fees will be deducted from the total refund.
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