Transfer Promotion Terms and Conditions

1. The transfer promotion applies to customers who purchase any Standard linux plans located at:
   Shared Hosting
2. This offer is valid to any customers who purchase services for at least a year.
3. This offer is not valid to resellers or affiliates.
4. The customer must provide proof that the account(s) that are transferred must be registered with the previous host for more than 30 days.
5. The customer should request this transfer promotion by emailing our sales dept at sales@hostingmetro.com within 7 days after initial signup.
6. The customer should present cancellation notice to previous hosting account and provide document showing the expiration date of the previous account in order to receive compensation for the months remaining with the previous hosting provider.
7. Hosting Metro will credit up to 6 months of unused hosting with previous host to the new Hosting Metro account. This will be done when acceptable form of proof of hosting services with previous host. These can be the following: credit card statement showing the charge for prepaid hosting, welcome email from previous host showing start date and plan length, payment receipt showing start date and plan length, or any other document showing start date and plan length.
8. The promotion does not have any cash value and cannot be combined with any other offers or promotions.

Website Transfer Terms:

1. The customer must email our technical dept at support@hostingmetro.com with the ftp, control panel login details, MySQL login details, database export tools, etc from the previous host in order to expediate the transfer process. All additional assistance that may be needed during the transfer, which includes but is not limited to: contacting its previous host in case of technical problem on its side, etc.
2. We cannot guarantee successful transfer if any of the following conditions is present:
1. If the website uses a different MySQL version than what Hosting Metro currently uses (currently MySQL 5+)
2. If the website uses a different PHP version than what Hosting Metro currently uses (currently PHP 5+)
3. If the website uses a different server settings that are different from Hosting Metro
4. If the server of the previous host continuously experiences time outs during the transfer


3. Email accounts and messages can only be transferred if the previous hosting account was managed with cPanel version compatible with Hosting Metro cPanel (currently using 10+ and 11+)
4. FTP accounts can only be transferred if the previous hosting account of the customer was managed with a cPanel version compatible with Hosting Metro cPanel.
5. Subdomains, addon domain and parked domains should be additionally recreated on the Hosting Metro customer's account if the previous hosting account of the customer was NOT managed with a cPanel version compatible with Hosting Metro cPanel. This should be requested additionally by the customer, as it is not included in the website transfer.
6. The website transfer can take up to 7 days to be completed after all necessary information is provided by customer.
7. Website content greater than 2 GB cannot be transferred for free as part of the transfer promotion.